Frequently Asked Questions (FAQ)

  1. I have been using search engine and B2B marketplace services already. Why should I try Tradows?
  2. Potential customers can search the supplier information through search engine, such as Google, Yahoo or B2B marketplaces, such as,, etc. The potential customers might find you if they use the correct keywords and your ranking is good. This process is passive, similar to the advertising. While for a customer, finding your company is only a fraction of work before a customer places an order. A customer has to contact you to acquire price structure besides the public information on your website or B2B marketplace and compare with other vendors. It usually takes a customer 1~2 days to get the product information from an overseas supplier.

    Tradows provides you an active way of finding your customers and connecting with them. It is day-to-day transaction platform to simplify the trading process for you and your customers.

    1. Viewing the inquiries from your exist customers and potential customers.
    2. Managing your offered products and website.
    3. Finding your potential customers in local or global market.
    4. Sending your product promotion to the database of your potential customers.
    5. Managing your purchase order to your suppliers and the purchase order from your customers.
    6. Searching the products from your existing and potential suppliers.

    With Tradows, you hold your sales result in your hand.

  3. Can I use Tradows to manage all my client information?
  4. Yes, you can manage all your client information, whether they are Tradows members or not, but you will get more convenient if your suppliers and customers use Tradows also.

  5. How much does Tradows cost?
  6. The Tradows services cost starts US$45 per month. Tradows provide one month trial period to let you find out how Tradows bring you new customers and save your operation cost. You can easily tracking the service charges from the billing information of your account. There are several plans to fit your Return On Investment (ROI) requirement, please contact your Tradows sales manager to select the right one for you.

  7. What are the Payment Options?
  8. Tradows accepts payment by credit card, debit cards, direct debit, and bank transfer payment methods. Available payment options depend on your billing location and currency. The payment options are varies from country to country, the available payment options are shown under your company page.

  9. Is Tradows Secure?
  10. Yes. We take care of the security, so that you don't have to. Tradows provides state-of-the-art security to ensure that your business data is never compromised. We know that security is crucial to you - that's why security is our top priority.
    Security measures
    Among other security measures, Tradows provides:
    • Experienced, professional engineers and security specialists dedicated to round-the-clock data and systems protection
    • Continuous deployment of proven, up-to-date security technologies.
    • Ongoing evaluation of emerging security developments and threats.
    • Complete redundancy throughout the entire Tradows infrastructure
    • Total commitment to a secure, scalable, private, collocated system
    Physical Security
    Our production equipment is collocated in North America at a facility that provides 24-hour physical security, redundant electrical generators, redundant air conditioners, and other backup equipment designed to keep servers continually up and running.
    Network Security
    The network perimeter is protected by firewalls and monitored by intrusion detection systems. In addition, Tradows monitors and analyzes firewall logs to proactively identify security threats.
    Data Encryption
    Tradows leverages the strongest encryption products to protect customer data and communications, including 128-bit SSL encryption and 1024-bit RSA public keys. The lock icon in the browser indicates that data is fully protected from access while in transit.
    User Authentication
    When accessing the confidential data, users are required to have a valid username and password combination, which is encrypted via SSL while in transmission. Users are prevented from choosing weak or obvious passwords. An encrypted session ID cookie is used to uniquely identify each user. For added security, the session key is automatically scrambled and re-established in the background at regular intervals.
    Application Security
    Our robust application security model prevents one Tradows customer from accessing another's data. This security model is reapplied with every request and enforced for the entire duration of a user session.
    Internal Systems Security
    Inside of the firewalls, the systems are safeguarded by network address translation, port redirection, IP masquerading, non-routable IP addressing schemes, and more.
    Operating System Security
    Tradows enforces tight operating system-level security by using a minimal number of access points to all production servers. We protect all operating system accounts with strong passwords, and production servers do not share a master password database. All operating systems are maintained at each vendor's recommended patch levels for security and are hardened by disabling and/or removing any unnecessary users, protocols, and processes.
    Database Security
    Whenever possible, database access is controlled at the operating system and database connection level for additional security. Access to production databases is restricted to a limited number of points, and production databases do not share a master password database.
    Server Management Security
    All data entered into the Tradows application by a customer is owned by that customer. Tradows employees do not have direct access to the Tradows production equipment, except where necessary for system management, maintenance, monitoring, and backups. Tradows does not utilize any managed service providers. The Tradows systems engineering team provides all system management, maintenance, monitoring, and backups.
    Reliability and Backup
    All networking components, SSL accelerators, load balancers, Web servers, and application servers are configured in a redundant configuration. All customer data is stored on a database served by a database server cluster for redundancy. All customer data is stored on carrier-class disk storage using RAID disks and multiple data paths. All customer data, up to the last committed transaction, is automatically backed up on a daily basis.

  11. Why every member has to be verified during the regestration?
  12. Tradows will try the best to make sure every member is a legitimate organization and does not provide false information. It is fare to other Tradows members and ensure the value of the Tradows information.

Benefits of Tradows Services
  • Hold Sales Results at Your Own Hands
  • Guaranteed Result
  • Your Supplier Channel will Grow Automatically
  • Get Right Information For Your Business
  • Easy to Use
  • Local Support
  • Risk Free
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